About

FAQ

• Where is the store based?

  Guangzhou, China

• Is the shop legit? Are the products genuine?

  Yes! Check for real reviews from our buyers on our IG story @sugarplumstoreofficial.

  All our customers have received their orders safe and sound, and the payment is all secured by PayPal.

  Please give our small business a chance. We promise not to disappoint you!

• How long will it take to receive my order?

  Order processing will take up to 15 business days unless preorder, customized, handmade products as written on the product description page.

  Regular shipping will take 1-4 weeks in business days. This is the approximate time given by the logistics and does not include weekends, holidays, customs detention, or any special inspection by your government that is out of our control. Please rest assured that your order will not be lost, and you will 100% receive your package!

  Contact us if you want express shipping (3-7 days delivery).

• Do you accept orders placed outside of the US?

  Yes, we ship worldwide!

• Do you accept return?

  We accept returns and exchanges within 2 days after you receive the package, in its original condition that has NOT been worn, washed, altered, or used in any form.
  We do not accept returns and exchanges for lingerie, swimwear, and customized products.
  Customers are responsible for both initial and return shipping fees. Please understand that we have the right to refuse a refund if you return an altered or used product.

  A full refund is available as store credit. Alternatively, if you want a refund by your original payment method, you will need to bear the PayPal and Storenvy processing fee costs.

  Contact us at [email protected] for any questions or concerns. We will be glad to help you out.

• What is the store's international/custom taxes policy?

  Most customers are not required to pay customs taxes. In extremely rare instances, customers will need to pay customs taxes on their own expenses if required by their local laws. If your package is confiscated, we cannot refund you. Make sure to keep track of your order so you can receive your package in time.

• Do you accept applicants for an affiliate?

  Yes, we do! Email us at [email protected] for more information.

• I can't find the item I want (I saw them on other social media platform).

  Contact us at [email protected] and we will help you find them!

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.